How to Report an Issue to the AutoCut Team?

At AutoCut, we prioritize providing a seamless and hassle-free experience for all our users, regardless of their video editing workflow.

How to Contact Us

We are available for any inquiries or bug reports via Discord or by email at contact@autocut.fr. Our team strives to resolve issues as quickly as possible.

Our Resolution Process

To effectively fix an issue, we first need to reproduce it on our own machines. We have numerous Windows and Mac computers in our offices, all equipped with the versions of Premiere Pro that are compatible with AutoCut, which allows us to quickly replicate bugs.

Required Information

Since video editing is a complex operation with a multitude of techniques and workflows, it's essential that we receive as much information as possible to successfully reproduce the bug on our machines. Here is what we need:

• Screenshots or videos of the bug: Record and share the exact steps leading to the bug.
• Original footage or Premiere Pro project: Send your editing files via SwissTransfer (50GB free). To assist, here is a tutorial on exporting a Premiere Pro project.
• Screenshots of your timeline: These captures help us set up a timeline similar to yours.

Fast Response Guaranteed

With this information, our team will be able to reproduce the bug and find a solution as quickly as possible.

Feel free to contact us on the AutoCut Discord or by email at contact@autocut.fr. Your satisfaction is our priority.