Encountering an Issue During AutoCut Installation?

On Windows

Step 1: Complete Reinstallation of AutoCut

The problem may be due to an improper installation. In this case, start with a clean reinstallation:

• 🔗 Completely uninstall AutoCut by following this detailed tutorial
• Re-download the latest version and reinstall AutoCut from the official site

Check if the issue persists. If so, proceed to the next step.

Step 2: Retrieve and Send Error Files to AutoCut

To allow the AutoCut team to efficiently identify and resolve your issue, send us the error files generated by the application by following these steps:

1. Open your File Explorer.

2. In the top bar, enter %temp%, then press Enter.

3. Find and open the folder named com.autocut.

4. Then open the folder com.autocut.aea inside it.

5. Copy all the text files (.txt) from this folder to your desktop.

6. Send these text files to the AutoCut team, by either:

• Emailing them to contact@autocut.fr
• Or by opening a private ticket with the team in the channel #tickets on the AutoCut Discord.

Once we receive your files, our technical team will review your issue and quickly provide you with an appropriate solution.

On MacOS

Step 1: Complete Reinstallation of AutoCut

The problem may be due to an improper installation. In this case, start with a clean reinstallation:

• [🔗 Completely uninstall AutoCut by following this detailed tutorial](Link to uninstallation guide)
• Download and reinstall AutoCut from the official site.

Check if the issue persists. If so, proceed to the next step.

Step 2: Retrieve and Send Error Files to AutoCut

To enable the AutoCut team to efficiently identify and resolve your problem, proceed as follows:

1. Open the Terminal (accessible via Spotlight or in the "Applications → Utilities" folder).

2. In the Terminal, type open $TMPDIR and press Enter.

3. In the window that opens, find and open the folder named com.autocut.

4. Then open the folder com.autocut.aea inside it.

5. Copy all the text files (.txt) contained in this folder to your desktop.

6. Send these text files to the AutoCut team via one of the following methods:

• By email to contact@autocut.fr
• Or by opening a private ticket on the AutoCut Discord server (privately, do not send your logs on a public channel), channel #tickets (🔗 Link to AutoCut Discord).

Upon receipt of these files, our technical team will quickly analyze the issue and get back to you with an appropriate solution.